In this election year, we’ll be hearing a lot about the need for candidates to “stay on message.”  That’s good advice for all communications professionals and not just for candidates.

The purpose of “staying on message” is to ensure that you clearly communicate a singular message and that you repeat it often enough to make it memorable.  Often “staying on message” is associated with media training for interviews or crisis situations, but this concept also applies to all forms of corporate communications whether it is to internal or external audiences. (continue reading…)

On May 16th, The Wall Street Journal reported that General Motors would stop advertising on Facebook since the auto maker felt that advertising didn’t have a major impact on auto purchases. GM’s CMO Joel Ewanick said that “GM is definitely reassessing our advertising on Facebook, although the content is effective and important.”

In a meeting during the Cannes Lions International Festival of Creativity in June, Mr. Ewanick and Facebook’s Head of Sales Carolyn Everson discussed that Facebook would be willing to provide GM with better data on how its ads could be more effective at producing auto sales, but GM said that it would only return to Facebook advertising if Facebook could better prove the effectiveness of its advertising. (continue reading…)

Today, we find plenty of instances where clients want us to build websites that are highly dynamic in look, but not in functionality, such as animations that make the simple web pages more attractive.

The first thought that comes to mind when considering the addition of embedded videos, games, interactive graphics, etc., into a website, is the use of Adobe Flash or just “Flash” as it is more popularly known. Flash has been around since 1996, and with their popularity, various facilities and friendly plug-ins, Flash improvements have helped developers worldwide build fantastic websites. However, there are some drawbacks to these  Flash improvements that have caused developers to seek new alternatives. Thankfully, a new alternative has come – HTML5. With its open source platform, easy access with mobile phones and other features, HTML5 has gained tremendous popularity in a short period of time. Interestingly, people have started comparing these two technologies, and we are seeing a great deal of discussion about Flash versus HTML5. (continue reading…)

What is Pinterest you ask? Just another social media craze? Craze – yes. Just another – not exactly. For anyone unfamiliar with Pinterest and how it works, it’s basically a virtual list of a user’s favorite things. TechCrunch calls it a “socially curated shopping catalog” and says, “…it is addictive.” And they’re right – it is.

Just yesterday, comScore reported that Pinterest had surpassed the 10 million visitors mark, attracting 11.7  million unique visitors, and has become a top 10 social media site. It received 40 times the number of visits during the week ending December 17 than it had received during any single week in the prior six months. That’s a 4,000 (FOUR THOUSAND!) percent increase, making it the fastest-growing social media site EVER. 

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Just a few short years ago, the effectiveness of a company’s web presence was dictated solely by the strength and prevalence of its website. But as companies across the globe have begun embracing social media, an interesting phenomenon has occurred over the past year. In some cases, company Facebook fan pages have received more unique visitors than the company’s corporate website counterpart. See the specific example from a Webtrends whitepaper titled, “The Effect of Social Networks and the Mobile Web on Website Traffic and the Inevitable Rise of Facebook Commerce”:

[Webtrends] analyzed the website traffic of Fortune 100 websites based on ‘unique visits.’ The study revealed that 68% of the top 100 companies were experiencing a negative growth in unique visits over the past year, with an average drop of 23%.

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Today’s rapidly shifting marketing and media landscape means that client and agency professionals must be more integrated than ever before. We can no longer think of ourselves as marketing managers, account managers, media planners, art directors, copywriters or research managers.  We are all buyers, sellers and enablers of media and must work together to achieve a successful campaign. 

Here is what I have recently witnessed within the industry. The lines between public relations and social media are blurring. Account managers need to be well-versed in analyzing technical data, interpreting those results and translating those results into strategic recommendations. Media professionals need to understand the brand strategy and all of the media options available today including social, online and mobile campaigns as well as established channels like broadcast and print. Likewise, creative and production teams are learning new technology and software programs in order to keep pace as well as how to translate TV or print concepts to online and mobile. And everyone needs to have in-depth expertise within a client’s business.

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Communications and media as we know them are evolving at a rapid pace. The manner in which we communicate and what is considered “media” is ever-changing. I remember public relations in the era of blast fax distribution and the pre-World Wide Web era. I realize that I’m dating myself by making these statements, but the fact remains:  those of us in public relations are ever-challenged to keep abreast of “new” media and to discover ways in which to use it to our – and our employers’/clients’ – best advantage.

Take social media, for example. Consumers are increasingly relying upon social media for their information – going to a company’s Facebook page, for example, before visiting a company’s website. And consumers demonstrate their brand preferences (and loyalty) by following and liking their brands of choice on Twitter and Facebook. In fact, a recent Nielsen report states that 53% of active online adult social networkers follow a brand, that social networking and blogging now account for nearly a quarter of total time spent on the Internet and that Americans spend more time on Facebook than they do on any other U.S. website. Pretty compelling statistics…and pretty valid reasons why public relations professionals need to include social media as part of their overall communications tactics.

Naysayers may dismiss these statistics, but I recall a similar conversation about the World Wide Web nearly 20 years ago. Enough said.

But beyond B2C communications lies the evolution of “media.” Media is ever-increasingly an online vehicle as printed media – printed news media, most especially – fades away. Writers and editors rely on social media platforms to magnify their voice and reach in the hope that it will (1) increase their reach and (2) drive traffic back to their articles/website, thereby increasing their readership and the value of their advertising.

Even what we consider “media” sometimes comes into question: are bloggers considered media, for example? In my opinion, creating online content does not a member of the media make; however, those with the forum and the voice may not be afraid to use it. So we as public relations professionals must manage these relationships just as we must consider social media platforms as media relations tools – platforms for engaging with the media and platforms for communicating with our various publics.

Does your company need assistance navigating the evolving world of social media? Do you have the tools necessary to harness the power of social media in order to communicate your messaging in a cohesive and an articulate manner? Domus does! Put our expertise in public relations and social media to work for you. Visit www.domusinc.com today and be an active part of the conversation that’s taking place in the world of social media.

For more on this topic, see “Public Relations in a Social World” posted on COMPREHENSION – PRSA’s blog: http://comprehension.prsa.org/?p=3557.

Amy Whilldin is an Account Director at Domus, Inc., a marketing communications agency based in Philadelphia. For more information, visit http://www.domusinc.com. For new business inquiries, please contact CEO and founder of Domus, Inc. Betty Tuppeny at betty.tuppeny@domusinc.com or 215-772-2805.

One of the best ways to measure a company’s Twitter presence is to take an inventory of its followers. With that being said, companies and individuals put an extraordinary emphasis on obtaining as many followers as possible, and with good reason. It may seem like a popularity contest, but more followers means that more people are seeing the messaging of that company or individual and ultimately raising the visibility of that brand or person.

It’s so important that some people will do anything they can to increase their followers. But there is a right and wrong way to attract followers. Politicians have taken to Twitter to spread their campaign messages (some have ulterior motives, but we won’t name names in this blog). In the early stages of the GOP nomination process, Newt Gingrich boasted that he had 1,325,842 followers, whereas Mitt Romney and Michele Bachman have not even cracked the 100,000 mark. However, it was later learned that more than 80 percent of Gingrich’s followers were dummy accounts and were obtained by an agency that is paid to bolster Twitter followers for a fee http://gawker.com/5826645. As you can see, this is the wrong way to attract Twitter followers.

There are numerous ways to legitimately increase followers. Kevin Rose, the founder of Digg.com, discusses 10 ways to increase followers in the following TechCrunch article: http://techcrunch.com/2009/01/25/kevin-rose-10-ways-to-increase-your-twitter-followers/. Here is one excerpt that specifically caught my eye:

“Start a contest. @jasoncalacanis offered a free macbook air if he reached the #1 most followed spot. That never happened, but Jason added thousands of followers…brilliant.”

Domus has developed and implemented numerous Twitter contests for its clients. A recent Dacor contest included various product giveaways and successfully increased the company’s followers from under 700 to 3,366.

The most important aspect of attracting followers is that a company’s Tweets should fulfill some need. Dacor’s Twitter feed is populated by useful information regarding the company’s products, money-saving deals, recipes and the occasional contest/giveaway. Contact Domus to learn more about our Twitter strategies and how we can help your company.

Greg Smore is a Senior Account Manager at Domus, Inc., a marketing communications agency based in Philadelphia. For more information, visit http://www.domusinc.com. For new business inquiries, please contact CEO and founder of Domus, Inc. Betty Tuppeny at betty.tuppeny@domusinc.com or 215-772-2805.

It’s not something you can easily say to a client, but “adapt or die” is a very true statement when it comes to social media. Most likely, your client made his or her way in the industry through forward thinking, willingness to change and a little bit of risk. And it shouldn’t be any different now. Social media requires all of those things – and then some. When your CEO balks at the social media tactics you suggest, ask him the 6 questions below from JeffBullas.com. Hint – the current research appears after the question.
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We work in a fast-paced environment that thrives on creativity and inspiration.  At times, it may seem easier and more efficient to bypass established systems in order to get a project completed for a client.  However, the core competency of advertising agencies and other creative outlets is not simply the production of creative work.  It’s the efficient management of that project which requires the ability to carefully control, document and communicate workflow to deliver the best results.  If this cannot be done, even the most creatively successful agency might find itself in a state of chaos. By establishing and adhering to well-established workflow and communication processes, agencies will actually save time in the long run, deliver a better product and satisfy their clients. 

Since each client is unique, Domus develops the most appropriate reporting and communications systems to meet their needs.  This can include any or all of the following:  creative briefs, decision reports, weekly hot lists, weekly status reports, monthly client meetings, quarterly and annual results analysis as well as other customized reports requested by the client.  Many of the above reports we are now converting to a digital dashboard that allows our clients easy access to this information at the touch of a button.

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