Public Relations is a difficult thing to define – there are so many aspects and components – it’s hard to nail down one single all-encompassing definition, which makes it very difficult to define public relations success.

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Wikipedia defines Public Relations as “the practice of managing the flow of information between an organization and its publics.”  This sounds pretty simple. But for anyone who has ever worked in public relations, you know that “simple” is not how you would describe your job.

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What is Pinterest you ask? Just another social media craze? Craze – yes. Just another – not exactly. For anyone unfamiliar with Pinterest and how it works, it’s basically a virtual list of a user’s favorite things. TechCrunch calls it a “socially curated shopping catalog” and says, “…it is addictive.” And they’re right – it is.

Just yesterday, comScore reported that Pinterest had surpassed the 10 million visitors mark, attracting 11.7  million unique visitors, and has become a top 10 social media site. It received 40 times the number of visits during the week ending December 17 than it had received during any single week in the prior six months. That’s a 4,000 (FOUR THOUSAND!) percent increase, making it the fastest-growing social media site EVER. 

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So, you deleted your MySpace account, finally got the hang of another “new” Facebook layout, and now you’re hearing about Google+. In the world of social media, the only constant is change so get ready to embrace it, because Google+ is most likely here to stay. Comparing Google+ to Facebook isn’t exactly comparing apples to apples. Facebook is pegged as a social network, ideal for sharing photos, news and chatter among friends. Google+ is being looked at as a social media tool better suited to business, but the extent to which it may evolve is yet to be seen.

Why Sign Up?

Why NOT sign up? Get on there and check it out. For the most part, people are going to sign up – after all it’s Google. People like Google, people are familiar with Google, Google has a lot of money and a lot of expertise, and Google+ is already growing…rapidly. (continue reading…)

It’s not something you can easily say to a client, but “adapt or die” is a very true statement when it comes to social media. Most likely, your client made his or her way in the industry through forward thinking, willingness to change and a little bit of risk. And it shouldn’t be any different now. Social media requires all of those things – and then some. When your CEO balks at the social media tactics you suggest, ask him the 6 questions below from JeffBullas.com. Hint – the current research appears after the question.
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The most effective way to increase your Facebook and Twitter followers is to provide valid and useful information that your fans may not have seen otherwise. As a PR pro, I’m constantly staying on top of current events and reading the news – on my computer, on my cell phone and in the newsfeed of my Facebook and Twitter accounts. Some of the most interesting news I see only because someone I follow posted it.

By being a dialed-in, finger-on-the-pulse-of-your-industry PR professional, you have the opportunity to share breaking news with your fans first. Post a recent article on a relevant topic or ask your followers a question about a hot topic. The beauty of social media, especially now with all of the changes to Facebook, is that every friend of your followers can now see most of their activity. So if they comment on a post on your wall, it will appear in their newsfeed and will ideally inspire someone else to click on your link, find your page interesting – and voilá – you’ll have a new follower.

This method of attracting followers is not guaranteed – in public relations there’s very little that is – but it’s a way to be recognized as a valuable and forward-thinking participant in your particular industry.

Kate Toy is a Senior Account Manager at Domus, Inc., a marketing communications agency based in Philadelphia. For more information, visit http://www.domusinc.com. For new business inquiries, please contact CEO and founder of Domus, Inc. Betty Tuppeny at betty.tuppeny@domusinc.com or 215-772-2805.

Measuring Public Relations has never been simple. It’s difficult to tie it directly to sales; unless glaringly obvious it’s tough to determine a hard and fast public opinion of your company; and without a consistent measurement tool or equation your public relations ROI can differ depending on who you ask.

For example, in public relations we measure a total number of impressions by multiplying a publication’s circulation number (which in itself can be unreliable) by a specified number. This is known as the “pass along rate.” I stick with the number 2. Meaning, for every person that subscribes to the publication, there’s one additional person reading it. Some folks are not as conservative and will use a pass along rate of 2.5 or 3. By using “2” I may err on the conservative side but at least I’m not making any false promises. The pass along rate is justified for many reasons; dentist and doctor’s offices often have magazines in the lobby so several people are reading them, there’s usually more than one person in a household reading a magazine that’s delivered there, and in other cases people will share magazines or interesting articles with friends and colleagues. Regardless of the ways to justify it – there’s no exact science to it.
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Let’s face it, social media has rocked PR’s world. It’s changed the game and made PR pros work A LOT harder, a lot faster, and our skills have to get stronger. There is double the number of outlets reporting at 10x the normal speed.  As a species, humans can roll with change – we’ve evolved from cave drawings to text messages – but we need to keep a few things in mind when communicating a message on behalf of a client.

Social media is the internet on steroids. It’s the amped up version, and it’s super informative, super fast and super easy to botch.

Some public relations skills have been crucial from the very beginning and, even with social media (or because of it), these skills are more important than ever:
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There are many keys to a successful social media campaign. Different things work for different companies and organizations, but there are a few roadblocks that will hinder even the best laid campaign. Check out three roadblocks to avoid below!

The first roadblock of social media is not being fully ready to be “out there.” You’re exposing your company to the public’s opinion. You need to be ready for their honesty. Take negative comments as constructive criticism. Defend your brand well, but be respectful of your audience’s opinions and issues. Once you’ve made the leap, there’s no turning back so make sure you’re company is ready for that type of exposure.

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When Dacor, a manufacturer of luxury kitchen appliances, requested some onsite help at KBIS, I was thrilled at the opportunity to go. As a PR practitioner I spend years – literally, YEARS – cultivating relationships through email, phone, and the occasional LinkedIn friend request (if, and only if, the editor requests me first). An industry event like a trade show gives us PR folks the opportunity to meet face to face, exchange a friendly handshake, talk shop, and hopefully make a lasting impression so the next time I send a pitch that editor is a little more inclined to open my email.

For those of you who don’t know, KBIS aka the Kitchen & Bath Industry Show, is the premier event for those in the kitchen and bath industry; designers, manufacturers, architects, dealers – they’re all there. This year’s event took place April 26^th – 28^th in Las Vegas, at the Las Vegas Convention Center.  Everything is very high high-end and high quality. The best of the best go to KBIS, and I was proud to be there with Dacor.
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